AndPlus was looking for ways to add some customer interactivity to their website. Utilizing a chatbot was the immediate choice for demonstrating knowledge within an emerging area and the ability to provide the appropriate user experience for customers. The sample chatbot was geared towards scheduling an appointment with an AndPlus employee. A web-based chatbot was preferred for testing, however Amazon Lex provides the ability to integrate with other chat-focused platforms like Facebook Messenger and Slack.