Business Intelligence & Reporting: Data warehousing, realtime dashboards and alerts, team scheduling, labor law compliance, and so much more. 

Research and Immersion

Focused on the three areas of the application that were most valuable to the users, we began the requirements definition process. We interviewed client service representatives to better understand user needs, how users interact with the CrunchTime! application, and how these interactions support their business objectives. 

In addition, CrunchTime! identified a group of users with a variety of skill ranges in order to further refine and validate the application's functional requirements. Using the current state application, AndPlus performed contextual inquiries with each user to achieve a better understanding of how users interact with the application and how they perceive those interactions. This work established a solid baseline for new product development.

Ideation and Design

After conducting  multiple workshops with CrunchTime!, we synthesized our research and found common pain points in the user journey(s) to be addressed. With this information, we created future state user journeys and obtained feedback from CrunchTime! and their client services teams. All of this information was then used to construct solution wireframes that reflect  existing usability paradigms and  UX best practices, all the time being driven by our understanding of the end users.

With extensive CrunchTime! input, we refined our wireframes and created an application prototype to test with users. We returned to our end users and gave them tasks to perform within the prototypes in order to validate the new design. Prototypes that had opportunities for improvement were modified and re-submitted for user validation. Once application proved both user-intuitive and effective in accomplishing the business objectives, they were moved to Development.