"Leading in the Gap" Series: Agility's Role in Changing Times

In This Video

Host Angela Spencer, SVP for AndPlus’ Digital Transformation practice, speaks with Melissa Ehresman, Chief Digital Officer at USAA about the role agile processes and mindsets have in transformation during periods of rapid organizational and market change:

  • Have recent changes in the way companies work impacted transformation strategies and tactics?
  • Has the pandemic of 2020 changed what "agility" looks like?


About the “Leading in the Gap” Series

Leading transformation is challenging work and for companies undergoing transformation, everyone is living in the gap – the gap that exists between the current state and the desired future state (aka where the organization aspires to be.) The responsibility of transformation leaders is to lead through this gap and bring people and organizations along the way. This brings special leadership challenges.


In the "Leading in the Gap" series you will hear transformation leaders working in various industries share their perspectives on the challenges of leading transformation, what works for them, lessons learned, and what they wish someone had told them to better prepare for the role of leading in the gap.


Video Participants

Host: Angela Spencer, SVP for AndPlus’ Digital Transformation practice

Guest: Melissa Ehresman has a distinguished career as a digital, IT and transformation leader at several Fortune 500 companies including Capital One, Genworth Financial, and USAA.

LITG USAA mod 3 Agilitys Role

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