"Leading in the Gap" Podcast: Melissa Ehresman, USAA Chief Digital Officer

In This Podcast Episode

Host Angela Spencer, SVP for AndPlus’ Digital Transformation practice, speaks with Melissa Ehresman, Chief Digital Officer at USAA. In their conversation they discuss:

  • How transformation leadership can differ from other leadership roles
  • The "golden nuggets" to effective transformation leadership
  • Key challenges facing transformation leaders
  • How to keep people engaged in the transformation process
  • Managing the pace of change
...and much more   


About the “Leading in the Gap” Series

Leading transformation is challenging work and for companies undergoing transformation, everyone is living in the gap – the gap that exists between the current state and the desired future state (aka where the organization aspires to be.) The responsibility of transformation leaders is to lead through this gap and bring people and organizations along the way. This brings special leadership challenges.


In the "Leading in the Gap" series you will hear transformation leaders working in various industries share their perspectives on the challenges of leading transformation, what works for them, lessons learned, and what they wish someone had told them to better prepare for the role of leading in the gap.


Podcast Speakers


Host: Angela Spencer, SVP for AndPlus’ Digital Transformation practice


Guest: Melissa Ehresman has a distinguished career as a digital, IT and transformation leader at several Fortune 500 companies including Capital One, Genworth Financial, and USAA.

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