Introducing the Leading in the Gap series

By Angela Spencer on Apr 14, 2021 1:40:14 PM

Over the past several years, I’ve tried to put my finger on why leading transformation feels a bit different than other leadership roles. In the area of transformation, leaders are often the primary change agent and don’t have others inside their organizations to turn to for advice.

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Transformation Trends for 2021

By Abdul Dremali on Feb 24, 2021 2:30:00 PM

No matter what your opinion might be of the pandemic or our collective response to it, one thing is clear: 2020 showed the business world how important it is to have a robust, agile digital transformation strategy. Companies with the flexibility to pivot – sometimes multiple times – with employees, customers, and production did better in 2020 than those with rigid systems and infrastructure.

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Identifying and Addressing Transformation Friction

By Angela Spencer on Feb 17, 2021 10:00:23 AM

In the classic Road Runner cartoons, you often see this when the Road Runner starts to run: His feet start moving, but the bird himself stays in place.

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The hidden benefits of digital transformation

By Angela Spencer on Nov 30, 2020 2:30:00 PM

Don’t you love unexpected bonuses?

It doesn’t have to be anything big. The parking meter that still had an hour on it when you parked there. The pizza in the break room on a day you didn’t have time to pack a lunch. The dollar bill someone used as a bookmark in the library book you checked out. The canceled late-evening Zoom meeting that gave you time to read a story to your child.

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Is Friction Slowing Your Organization's Transformation?

By Angela Spencer on Oct 27, 2020 2:28:20 PM

One of the words that came up frequently in my early digital career was “optimize”. We were always optimizing web content for keywords to improve search engine results and rankings. We optimized experiences to increase conversion of site visitors.

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Inspiring transformation within your organization

By Angela Spencer on Sep 21, 2020 9:15:00 AM

An old story about corporate culture runs something like this:

A consultant gives a seminar about corporate culture and the benefits of having a positive, supportive culture that encourages collaboration, open communication, innovation, and other goodies. Afterwards, a CEO is overheard to say, in all earnestness, “I want one of those cultures, and I want it Monday morning!”

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